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ABOUT GO FIRST:

Go First was founded as GoAir in November 2005 by Jeh Wadia, son of Indian industrialist Nusli Wadia. The airline is a wholly owned subsidiary of the Wadia Group. GoAir commenced its operations using an Airbus A320 aircraft and operated its inaugural flight from Mumbai to Ahmedabad on 4 November 2005.The airline initially operated with a single aircraft to four destinations including Goa and Coimbatore with plans to induct 36 aircraft by 2008. In March 2008, the airline announced revised plans to operate 11 aircraft and service new destinations in North East and South India by the end of the year. Increasing fuel prices forced Go First to cut down the existing number of flights in June 2008. In January 2009, British Airways was interested in buying a stake in the airline.^] In November 2009, GoAir entered into talks with Indian airline SpiceJet over a possible merger which ended in a no deal.In April 2012, GoAir became the fifth largest airline in India in terms of market share following the demise of Kingfisher Airlines. In 2013, the airline appointed investment bank JP Morgan to scout for potential investors. The airline's growth has been slow compared to other airlines established at the same time such as IndiGo and SpiceJet, which have larger market share, fleet size and destinations served as of 2016

According to the airline, it is a planned strategy due to the tough aviation environment in India and to focus on maintaining profitability rather than on capturing market share and increasing the destinations and fleet size. As of February 2016, it was the fifth largest carrier in the country with an 8% market share.The airline is planning for an initial public offering (IPO) in 2020.The airline took delivery of its 20th aircraft in June 2016, making it eligible to operate international flights.

GoAir became the sixth Indian domestic carrier to fly international when it launched its inaugural flight to Phuket from New Delhi on 11 October 2018.

FLIGHT DESTINATION

As of January 31, 2020, Go First operates flights across 39 destinations – 29 domestic and 10 international. The airline’s network is spread across cities in India and abroad.

DOMESTIC DESTINATIONS

• Ahmedabad
• Amritsar
• Bagdogra
• Bengaluru
• Chandigarh
• Chennai
• Coimbatore
• Dehradun
• Delhi
• Goa
• Guwahati
• Hyderabad
• Jaipur
• Jammu
• Kannur
• Kochi
• Kolkata
• Leh
• Lucknow
• Mangalore
• Mumbai
• Nagpur
• Patna
• Port Blair
• Pune
• Ranchi
• Srinagar
• Surat
• Varanasi

INTERNATIONAL DESTINATIONS

• Abu Dhabi
• Bangkok
• Colombo
• Dammam
• Dubai
• KuwaitMalé
• Muscat
• Phuket
• Sharjah

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• Apply the Discount Code in the Discount code box and avail of the extra Discount.
• Add the address details and contact details and go ahead with the payment options.
• Select the payment options and Book your tickets easily.

PAYMENT OPTIONS:

• Credit card
• Debit card
• Visa
• Master Card
• RuPay
• Cash, are accepted at our booking outlets.
• However Go First does not accept personal cheques.

Refunds

Customers should note that certain fares are offered subject to certain conditions, which may limit, restrict or exclude their right to change or cancel bookings.

• In case of credit card payments, refund shall be made by the airlines within seven days of the cancellation to the account of credit card holder.
• In case of cash transactions, Bank account details of the customer will be taken and the refund will be processed through NEFT/RTGS
• In case of purchase of ticket through travel agent/portal, the airline shall refund the amount.
• The airlines shall ensure that the refund process is completed within 30 working days.
• The airlines shall refund all statutory taxes and User Development Fee (UDF)/Airport Development Fee (ADF)/Passenger Service Fee (PSF) to the passengers in case of cancellation/non-utilisation of tickets/no show. This provision shall also be applicable for all types of fares offered including promos/special fares and where the basic fare is nonrefundable.
• Change Fees / Rescheduling charges are Non-Refundable.

Check-in

• Go First offers its passengers assigned seating at the airport check-in counters. All passengers must carry and present on demand, a valid photo identification document at the entrance of the airport terminal and check-in counter. Passengers are notified that all timings indicated are as per local time at the airport.
• 200 will be charged as facilitation fee for check-in at the airport.

Through Check-in

• We are introducing through check-in facility at the airport for our connecting customers on Go First flights.

Domestic to International:

• Customers will be issued boarding passes and baggage tags till the final destination. Customer bags will be transferred by Go First from domestic to International.

International to Domestic:

• Customers will be issued boarding passes and baggage tags till the final destination. Customers will clear the bags from customs post which he/she will drop their bags at our domestic check-in counters.

International to International:

• Customers will be issued boarding passes and baggage tags till the final destination. Customer bags will be transferred by Go First from International to International.
• Passengers traveling on flights from/ to Terminal 2 of Chhatrapati Shivaji Maharaj International Airport, Mumbai will have to collect baggage from the Arrival & Re-Check-in for International/ Domestic departures.

Check-in Procedures

• The printed travel itineraries will be checked at the time of entering the terminal building, followed by the check-in baggage which will be screened through an X-ray machine before check-in and is closed 60 minutes prior to departure of flight. In addition to X-ray screening certain bags maybe physically checked.

Check-In Reporting Time

• Customers to report 3 hours prior to scheduled departure time as check-in counters will be closed 60 mins prior to departure. They are requested to keep their personal ID handy for checking. Itinerary printouts with the name of the Customer will be checked at the time of entering the terminal. Customers who do not have the same are requested to collect the printouts from the Go First Airport Ticketing office. This can be done on production of the PNR number.

Go First Customer check-in starts 3 hours prior to the scheduled departure time of the flight.

Check-In Closure

• The Check-in counter closes strictly 01 hour prior to the scheduled departure time. Customers must report sufficiently in advance to avoid missing the flight and cause further inconvenience. We are committed to making you reach your destination in time, and expect you to value your time and the time of your co-Customers. We, therefore request you to check-in at the right time. Please note that you will need to cater for: Landing up at the wrong terminal (please check details of terminal from Go First website or from our call center), traffic jams and other disruptions that may take you longer to reach our counters. The airline reserves the right not to accept you if you do not present yourself at the counter 01 hour before the scheduled departure time of the flight.

Security Regulations

• Customers will be subjected to a security screening prior to boarding the aircraft, which is mandatory as per Indian Regulations. As per Government of India security regulations, Customers will be required to undergo personal frisking & their hand baggage, has to undergo x-ray checking before entering the pre-boarding sterile area. Check-in baggage reconciliation is carried out through an internal matching system and wherever it is not possible to have the baggage reconciliation, the physical identification of the check-in baggage by the Customers will be carried out. Unidentified baggage will not be loaded into the aircraft. A secondary security check may also be carried out near the step ladder/boarding gate before embarkation as stipulated by BCAS.

Priority Check-in

• Priority Check-In and Bag service can be purchased by the passenger at the time of booking through our website flygofirst.com and App or applicable channels.
• This service can be opted up to two (2) hours prior to domestic departure and up until three (3) hours prior to international departure.
• Rate will be per passenger per sector (per flight)
• There is no additional fee applicable for passengers travelling as ’infant’.
• Passenger to approach the Go First staff at airport or the available counter for check-in
• Baggage will be tagged as ‘Priority’ and will arrive on the belt along with other priority tagged bags.
• Liability of Go First Airlines (India) Limited, if any, is limited only to the extent of the charge paid by the passenger per sector.
• Go First Airlines (India) limited reserves the right to withdraw or amend this service, or cancel or amend these terms and conditions at any time without prior notice.
• Go First reserves the right to modify the terms and conditions of Priority Check-in and Bag and/or withdraw the same at any time without giving any prior notice and/or assigning any reason.
• In case of international travel, this service is not applicable to the immigration process, priority at the aerobridge gate or priority for security checks.

Refund if Passenger cancels

• Passenger cannot cancel this service on standalone basis
• This service will be refunded for passengers who cancel the booking partially or fully
• In case of date change, this service will be transferred to the new booking
• No refund will be provided in case of no-show or passengers who do not avail this service in spite of purchasing the same

Refund if Airline cancels

• This service will be refunded in case of flight cancellations by airline

Baggage allows

• Go First allows its passengers one cabin baggage not exceeding 115cm and must weigh a maximum of 7kg.
• The check-in bag per passenger should weigh no more than 15kg. The measurement of the article should not be more than 158cm.

INR 300 will be charged per kg for excess check-in baggage. This can be paid in the checkout counter. A passenger is allowed to carry only one hand/carry-on baggage.

        Penalties for extra baggage charges are as follows:

• A bag weighing over 5kg will be charged INR 1,900
• A bag weighing more than 10kg will be charged INR 3,800
• A bag weighing more than 15kg will be charged INR 5,700
• A bag weighing more than 30kg will be charged INR 11,400

Priority Boarding

• This service can be opted / purchased D-1 hour prior to departure
• This service can be availed on our website (flygofirst.com/) and the Go First mobile app.
• Rate will be per passenger per sector (per flight)
• There is no additional fee applicable for passengers travelling as ’infant’.
• Passenger to approach the Go First staff at boarding gate counter for priority boarding.
• In case of international travel, this service is not applicable to the immigration process, or priority for security checks.
• This service is not available for group bookings.
• Liability of Go First Airlines (India) Limited, if any, is limited only to the extent of the charge paid by the passenger per sector.
• Go First Airlines (India) limited reserves the right to withdraw or amend this service, or cancel or amend these terms and conditions at any time without prior notice.
• Go First reserves the right to modify the terms and conditions of Priority Boarding services and/or withdraw the same at any time without giving any prior notice and/or assigning any reason.

Refund if Passenger cancels

• Passenger cannot cancel this service on standalone basis
• This service will be refunded for passengers who cancel the booking partially or fully
• In case of date change, this service will be transferred to the new booking
• No refund will be provided in case of no-show or passengers who do not avail this service in spite of purchasing the same

Refund if Airline cancels

• This service will be refunded in case of flight cancellations by airline

Boarding Gate Closure

• The Boarding Gate closes 25 minutes prior to scheduled departure time. After checking-in and collecting your boarding pass, please ensure that you go through the security check and await the boarding call. The airline is not responsible for your not boarding the flight once the departure is announced - your checked-in luggage will be off-loaded and you will be treated as a "gate-no-show" with the gross fare being forfeited except applicable Customer service fee (PSF) and User Development Fee (UDF) which shall be refunded in the same mode of payment in which the payment was originally received and only upon receiving such request in writing from the Customer within 15 calendar days from the date of Cancellation or 'No Show'.

Changes: Cancellation: Rebooking

• Fares and schedules are subject to change without notice due to regulatory approval or any other reason. Changes to Customer name are not permitted. For more details, kindly visit the Terms and Conditions section on our websitehttps://static.flygofirst.com/media/4041/car_policy.pdf.
• Subject to availability and payment of all applicable amounts, changes can be made to your domestic booking as follows: - Changes / Re-booking / Cancellations to the origin and/or destination of travel or to date or time can be made to your domestic booking if you notify us at least 2 hours prior to the scheduled departure time by visiting either of our website, our Airport ticketing counter or in remote cases by calling Go First Customer Call Centre.
• The onus for cancelling the PNR within the stipulated time rests with the Customers and if necessary should be done by visiting our Airport ticketing counter.

CANCELLATION CHARGES                                          

Domestic    

100% cancellation charges within 2 hours of the flight departure time.

• Departure within 0 to 3 days- INR 3500 or 100% of airfare charge.
• Departure 4 days and more- INR 3000 or 100% of airfare charge.

100% cancellation charges within 2 hours of the flight departure time.

• Departure within 0 to 3 days- INR 3500 or 100% of airfare charge.
• Departure 4 days and more- INR 3000 or 100% of airfare charge.

100% cancellation charges within 2 hours of the flight departure time.

• Departure within 0 to 3 days- INR 3500 or 100% of airfare charge.
• Departure 4 days and more- INR 3000 or 100% of airfare charge.

International         

100% cancellation charges within 4 hours of the flight departure time.

• Departure within 0 to 3 days- INR 5000/-
• Departure 4 days and more- INR 4500 /-

100% cancellation charges within 4 hours of the flight departure time.

• Departure within 0 to 3 days- INR 5000/-
• Departure 4 days and more- INR 4500 /-

100% cancellation charges within 4 hours of the flight departure time.

• Departure within 0 to 3 days- INR 5000/-
• Departure 4 days and more- INR 4500 /-

Flight Cancellation / Re-scheduling

In case of circumstances beyond our control (including, without limitation, meteorological conditions, mechanical failures, acts of nature, force major, strikes, riots, civil commotions, embargoes, wars, hostilities, disturbances, government regulations, orders, demands, or requirements, shortage of labour, fuel or facilities, or labour difficulties of Go First or others all actual, (threatened or reported)), we may cancel or re-schedule a flight without notice.

Go First will endeavour to operate the flights as per schedule, however, Go First reserves its right to cancel, reschedule or delay the commencement or continuance of any flight or alter the stopping place or deviate from the route of the journey without thereby incurring any liability in terms of compensation, damages or loss whether direct, indirect, consequential or special or otherwise in any manner whatsoever. In case of any such cancellation or rescheduling of any flight due to any reason Go First assumes no responsibility or liability for delay in the carriage of baggage by air.

• If due to such circumstances, Go First cancels or delays a flight beyond 2 hours, prepones a flight by more than 60 minutes, is unable to provide previously confirmed space, or fails to stop at the Customer destination point, Go First shall either:
• Carry Customer on alternate flights for the same sector within the period of +/- 4 days or same day at no additional cost. (Subject to availability) or
• Customers who wish to travel on alternate dates other than mentioned above will be re-accommodated. Waiver of re-booking and convenience fee will be given but fare difference, if any, will be borne by the customer or
• Make a full refund for the booking, in the same mode of payment in which the booking was received. Go First shall be under no further liability to the customer.
• Go First will not be held responsible if no contact details are mentioned and customers are left uninformed.
• In the event that the airline is unable to reach Customers on the numbers provided, then an email will be sent to the email address given by the Customer, and the Customer should exercise their options within 24 hours of an email being sent, failing which the Customer shall be deemed to have accepted and the airline will conclude – as under:
• The revised timing in case of a rescheduled flight is accepted by the Customer and shall entertain further changes only as per standard policy.
• That for a cancelled flight, the Customer does not find it suitable to travel on another scheduled flight of Go First on the same day/ another day, subject to availability, and will thus cancel the PNR and process a full refund to the mode of payment.
• For Customers who book their flights well in advance of the scheduled departure date it is necessary that you re-confirm the departure time of your flight between 72 and 24 hours before the scheduled departure time, by visiting our website at flygofirst.com or calling our Call Centre at the contact numbers 1800 2100 999 / +91 22 6896 8300

Pregnancy - Go First Acceptability Criteria

• If accepted for air travel, the below Customer will need to declare the same and fill-in/sign-in a Go First MEDA Form at the airport before the issue of air ticket or boarding pass.
• Expectant mother till the end of 27th week of pregnancy may be permitted to fly without any medical certificate.
• From 28th week to 36 weeks – requires a Medical Certificate as "Fit to Fly as a Customer/Fit for Air Travel" valid for travel date, and issued 24 (twenty four) hours prior to the date of travel from a Consulting Obstetrician & Gynecologist. The medical certificate should be acceptable to the Duty Manager/Airport Manager and in case of doubt/clarification; the company doctor may be contacted for necessary advice. A copy of medical certificate to be retained by Go First.
• Pregnancy 37 weeks onwards (beyond the end of 36 weeks) is not permitted to fly.
• Post-delivery mother and infant can fly after 7 days provided it was a normal delivery. In case of caesarian section and /or complicated delivery they can fly after 2 weeks.

Student Fare

• Student fare will be available for bookings done online on flygofirst.comby opting in for student fare
• Go First will provide 5% discount on base fare only. All applicable fees/taxes payable by the student
• Scheme is applicable for students above the age of 12 years belong to a bonafide school/university
• It is mandatory for the students to carry a valid ID card and display it at the time of check-in at the airport
• Scheme is valid for students only. Not applicable for family members
• Student discount is applicable for all domestic flights
• Student discount is valid on both, one-way and round-trip bookings
• Bookings made under Student Discount Scheme are changeable and cancellable. Only one modification is allowed by calling at the call centre
• Tickets booked under the scheme are non-transferable - No name changes permitted
• Limited inventory available under the scheme and seats are subject to availability.
• Scheme cannot be combined with any other offers/discounts/promotions from Go First
• Go First reserves the right to amend/modify/cancel the scheme without any prior intimation.
• Bookings under this offer are refundable after deducting

 CONTACT AND INFORMATION:

Call Centre:  1800 2100 999

For any type of flight queries, call our call centre on

 Monsoon Helpline:  +91 22 6868 6000

Go First Head Office:

Go Airlines (India) Limited

1st Floor, C-1, Wadia International Centre,

Pandurang Budhkar Marg, Worli,

Mumbai 400 025, India

Nearest Landmark : Deepak Talkies

Board Line: 6741 0000,Fax: +91 22 67410001

Email: Gofirst@Saimonair.com