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ABOUT CITRUSSTV:

CITRUSS World of Shopping was founded in 2005 and is the Arab world’s first dedicated home shopping TV channel and the premier full-media retail destination in the Middle East and North Africa (MENA). As the true home of omnichannel retailing, CITRUSS World of Shopping offers a wide range of quality products including home, kitchen, beauty, fashion, and jewelry. It serves more than one million customers and reaches more than 300 million consumers across the MENA region. With a strong focus on technology and a commitment to offering seamless shopping across the region, CITRUSS World of Shopping has created multi-platform channels covering TV, website, App, and social media. Based in Dubai, UAE, CITRUSS World of Shopping is broadcast 24/7 via satellite (NileSat/Arabsat) and other cable networks (du/OSN/Gobx) and offers a safe and secure online shopping service, delivering to Saudi Arabia, UAE, Oman, Bahrain, Kuwait and many other countries in the MENA region. Shark Shopping, one of China’s largest full-media retail platforms, has become the major investor in CITRUSS World of Shopping since 2017. With the investment and technology brought by Shark Shopping, CITRUSS is more capable of giving prominence to an extensive range of high-quality products and services. CITRUSS is devoted to innovating and delighting its customers in the MENA region by utilizing diverse global resources.

PRODUCTS :

citrusstv offered the following products

kitchen

Kitchen Essentials

• Cookware
• Bakeware

Kitchen Electronics

• Air-Fryers
• Juicers
• Food Processors
• Pressure & Multi-Cookers
• Hand Blenders & Mixers
• Ovens & Grills
• Snack Makers

Kitchen Accessories

• Dinner & Serveware

Home

Home Improvement

• Home Cleaning Tools
• Steamers & Irons
• Home Décor
• Air Purifiers

Travel & Outdoor

• Luggage
• Kids strollers

Home Electronics

• TVs

Health & Beauty

Skincare

• Cleansing
• Anti-aging
• Whitening & Brightening Treatment

Body Care

• Hair Removal
• Slimming

Hair Care

• Hair Care Products
• Styling Tools

Makeup

• Face
• Full Set

 Fashion & Jewelry

Fashion

• Abaya & Jalabiyas
• Dresses
• Shapewear

Jewelry

• Watches
• Jewelry Collections

HOW TO APPLY COUPON CODE ON CITRUSSTV BY Onlinecouponcode.in:

• Have a look at all the latest CITRUSSTV Discount Codes, Offers, coupon codes, and deals on Onlinecouponcode.in
• Select the CITRUSSTV Coupon or Deal that you want to use.
• Click on the Avail Coupon | Avail Deal Button that you like the most and want to use.
• Create an account or sign in to your CITRUSSTV account.
• Apply the Discount Code in the Discount code box and avail of the extra Discount.
• Add the address details and contact details and go ahead with the payment options.
• Select the payment options and Book your tickets easily.

PAYMENT OPTIONS:

• Credit card
• Debit card
• Visa
• Master card
• COD
• EMI

Order Tracking status:

Just enter your CITRUSS World of Shopping order tracking number to track your CITRUSS World of Shopping product shipments with real-time updates

RETURN, & EXCHANGE POLICY:

Q1  Can I return or exchange a product I purchased on CITRUSS Web / App?

Yes, you can return or exchange a product only within 7 days from the delivery date. The item should be in its original packaging.

In case receiving any hygienic products such as jewelry, swimwear or underwear in a bad condition, you have the right to raise a complaint only within 24 hours.

Q2  How can I request a return or exchange?

There are many ways you can request a return or exchange, please choose one of the following:

• o Contact Citruss customer service on one of our numbers that are available in your country{{link to contact us page}}.

• o Email us at customercare@citruss.com.

• o WhatsApp us on one of our numbers that are available in your country.

You can find our WhatsApp link on our website at the footer of the page or in the Main menu of our mobile App.

After you request a return or exchange, our customer service team will validate your case. Once confirmed, we will proceed with your request by scheduling a time to pick up the unwanted item through a courier.

Q3  What are the invalid cases for return & exchange?

In some cases, we will be unable to accept a return or exchange if any of the following conditions apply:

• o If you request a return or exchange after 7 days from the delivery date.

• o If the product is not in its original packaging.

• o If the product is used.

• o If the product is damaged due to misuse.

• o If you report a malfunctioning product after the warranty has expired.

Q4  I requested a return, how will I get a refund?

If you requested a return for your product, we will proceed with a refund that will be credited to your account. In case you used Cash on Delivery to fulfill your payment, a credited voucher will be issued for you so that you can use it in other purchases in the future. If you used a credit card or SADAD payment to pay for your purchase, the refund will be credited back to your bank account

Q5  I received a product that I don’t want / like and I want to return or exchange it

In case you did not like the product, and it is in a good condition and sealed, you can get an exchange or refund depending on the payment method.

If you requested a return for your product, we will proceed with a refund that will be credited to your account. In case you used Cash on Delivery to fulfill your payment, a credited voucher will be issued for you so that you can use it in other purchases in the future. If you used a credit card or SADAD payment to pay for your purchase, the refund will be credited back to your bank account.

Please note, however, that the shipping fees will be excluded and you will have to pay the return fees in cash.

In case of an exchange, you will have to pay all the processing fees for returning and delivering the product back to us. If the new product has a higher price, you will need to pay the difference amount in cash, and in case the new product has a lower price, the difference amount will be credited to your CITRUSS account or will be refunded to your original payment method.

Q6  I ordered the wrong product, can I return or exchange it?

If you ordered the wrong product and would like to return or exchange it, then you will need to pay the return/exchange fees.

If you requested a return for your product, we will proceed with a refund that will be credited to your account. In case you used Cash on Delivery to fulfill your payment, a credited voucher will be issued for you so that you can use it in other purchases in the future. If you used a credit card or SADAD payment to pay for your purchase, the refund will be credited back to your bank account.

Please note, however, that the shipping fees will be excluded and you will have to pay the return fees in cash.

In case of an exchange, you will have to pay all the processing fees for returning and delivering the product back to us. If the new product has a higher price, you will need to pay the difference amount in cash, and in case the new product has a lower price, the difference amount will be credited to your CITRUSS account or will be refunded to your original payment method.

Q7  I received a different product than the one I ordered, what can I do?

If you received the wrong product, you have the right to exchange it without paying any extra fees.

In case you want to return it, we will proceed with a refund that will be credited to your account. In case you used Cash on Delivery to fulfill your payment, a credited voucher will be issued for you so that you can use it in other purchases in the future. If you used a credit card or SADAD payment to pay for your purchase, the refund will be credited back to your bank account.

Q8  I have been told incorrect/misleading information about a product

If the information about a product was miscommunicated to you on TV, Web, Mobile App, or by one of our agents, you have the right to return or exchange the product.

In case you want to return it, we will proceed with a refund that will be credited to your account. In case you used Cash on Delivery to fulfill your payment, a credited voucher will be issued for you so that you can use it in other purchases in the future. If you used a credit card or SADAD payment to pay for your purchase, the refund will be credited back to your bank account.

If you would like to exchange the product, you will be required to pay any difference in price in cash, in case the new product has a higher price. If the product has a lower price, the difference will be credited to your CITRUSS account or refunded to your original payment method.

CONTACT AND INFORMATION:

ADDRESS: Block # 2 King Salman Bin Abdulaziz Al Saud St - Al Sufouh - Al Sufouh 2 - Dubai - United Arab Emirates

Phone: +971 4 455 9666