Continental Coffee

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ABOUT CONTINENTAL COFFEE  :

Continental Coffee Private Limited is a subsidiary of CCL Products (India) Limited, which was incorporated in 2016 and is based in Hyderabad, India. The company is well known for manufacturing & distribution of coffee products. Over 5000+ dedicated employs contribution their effort in providing high quality products. They have wide range of coffee collection based on customer preferences such as roasted, blended, and processed. Holding over 25 years of experience and 900+ blends expertise, they have launched own brands in the Indian market offering Instant Coffee, Roast & Ground Coffee, Premix Coffee and Flavoured Coffee.Continental Coffee Private Limited is a subsidiary of CCL Products (India) Limited which is a listed public company limited by shares was founded in the year 1994 with the vision of creating only the finest and the richest coffee in the world.Duggirala, A.P. - CCL Products’ state-of-the-art Soluble Instant Coffee Manufacturing. The plant is located at Duggirala Mandal, Guntur District, Andhra Pradesh, India, with a current combined capacity of 35,000 MTs, per annum. CCL Products has the distinction of setting up India’s first Freeze Dried Instant Coffee Manufacturing Plant in the year 2005 at this facility.

Kuvvakoli, A.P. - With an emerging demand for our freeze dried coffee one more freeze dried unit has been put up at Kuvvakolli with a capacity of 5000MT’s per annum.At CCL Products, we have taught ourselves to do business with integrity, commitment, customer orientation and unwavering effort to maintain the highest quality standards in the industry. Our strong infrastructural backbone and a global client repertoire in over 90 countries have led us to evolve into the largest instant coffee exporter in private labeling in the world.

PRODUCTS OFFERED:

• INSTANT
• FILTER COFFEE
• PREMIXES
• INSTANT - FREEZE DRIED
• COMBOS
• RETAILER STORE INSTANT
• FILTER COFFEE
• PREMIXES
• INSTANT - FREEZE DRIED
• COMBOS
• RETAILER STORE

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• Have a look at all the latest Continental Coffee Discount Codes, Offers, coupon codes, and deals on Onlinecouponcodes.in
• Select the Continental Coffee Coupon or Deal that you want to use.
• Click on the Avail Coupon | Avail Deal Button that you like the most and want to use.
• Visit the landing page and add the products to your cart and click on go to cart button.
• Create an account or sign in to your Continental Coffee
• Apply the Discount Codein the Discount code box and avail of the extra Discount.
• Add the address details and contact details and go ahead with the payment options.
• Select the payment options and place your order at last.

PAYMENT OPTIONS:

You can do your payments through

• Credit Cards
• Debit Cards
• Netbanking
• UPI
• Wallets

SHIPPING AND DELIVERY POLICY:

• Orders are generally dispatched within 2 working days after receipt of payment and are shipped via reputed national courier service with tracking details. As soon as your package ships, we will email & SMS you your package tracking information. Your orders will be delivered within a maximum of 15 days from the date the order is placed. Delivery of ordered product/s will depend upon the area/location from where the customer has placed the order.
• Our courier partners will be able to deliver the shipment to you during working days between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays.
• Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
• Shipping fees includes handling and packing fees as well as postage costs. Shipment fees may vary as the product/s selected or according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
• We provide Cash on Delivery (COD) option in all cases where the order value is between Rs. 100 – Rs. 1000. In all such COD orders, a charge of Rs. 50/- will be levied.

TRACK YOUR ORDER STATUS:

• Check the status of your order via the Order Tracker page.
• All you need is your order number and email address.
• Track your parcel by following the link in your Shipment Confirmation email. This will be sent to you as soon as your parcel is shipped.

RETURN, REFUND, AND CANCELLATION POLICY:

• Return or Exchange of products are only accepted in case the delivered product/s is defective or damaged. Our return policy lasts for 7 days. After 7 days of product/s being delivered, the order cannot be returned or exchanged. In case the product/s has to be returned or exchanged, the product/s should be unused and in the same condition as it was received.
• In case you wish to exchange your ordered product/s, it can be exchanged with the same product/s item only.
• If you want to return or exchange, you may write to us at: hello@continental.coffee
• If you wish to return or exchange a defective or damaged product, write to us with the order number explaining the issue with pictures / video of the damaged or defective product within 7 days of delivery. Once you have written to us, we will create a ticket number and get back to you within 48 working hours, confirming our acceptance or rejection of your request for refund or exchange.
• Only when we have accepted your return or exchange request, you may initiate the return of the product. We do not offer door step pick up of orders. If you want to return / exchange an item, kindly courier it to us within 7 days of our confirmation at the below mentioned shipping address -
• Continental Coffee Private Limited (Warehouse), H. No.: 5-109/3, Survey No.: 69, Gundlapochampally Village, Medchal Mandal, Dist. – Medchal, Pin Code: 501401, Hyderabad, Telangana, India.
• The shipping charges will have to be borne by you.

Refunds (if applicable)

• Return orders once received by us will be processed for refund initiation and the same will be informed through a proper channel of communication with the refund details.
• Once the refund is processed a credit detail will be intimated to the original source of payment within 30 days. In case of COD, the amount will be refunded through cheque or IMPS whichever is convenient to customer.
• The shipping charges remain non-refundable under all circumstances.
• Late or missing refunds (if applicable)
• In case, you haven’t received the refund yet, kindly check your bank account or your bank service provider. If you still don’t receive the refund, kindly reach out to us at hello@continental.coffee

Cancellations

• Orders can be cancelled within 12 hours of placing the orders online. Once the order has been placed and tracking/dispatch details have been shared, the order cannot be cancelled after that.
• Customer Support Team
• For any queries/grievances/support customer can reach out to our Grievance Redressal Officer:
• Customer Manager (Name we will fill once the new hire joins for the same)
• Office of Consumer Matters – Continental Coffee Private Limited,
• 7-1-24/2/D, Greendale, Ameerpet, Hyderabad – 500016, T.S., India.
• Customer Care number – 040-23732455/7815948639
• Customer support maid ID – hello@continental.coffee
• In all cases of communication, the customer is required to provide the order number.